1. Introduction

Welcome to Sports Shoe Shop! These Terms and Conditions govern your use of our website, activeshoepro.com, and your purchase of products from us. By accessing our website and making a purchase, you agree to these terms. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and in accordance with these terms.
  • Not engage in any activity that could harm the website, its users, or our business.
  • Comply with all applicable laws and regulations.

3. Product and Service Description

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the product descriptions, colors, or other content on our website are entirely accurate, complete, or error-free. If you receive a product that is not as described, you may return it in accordance with our Returns & Exchanges policy.

4. Order and Payment Terms

4.1 Placing an Order

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, errors in pricing, or issues with your payment method.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. If your payment is not successful, your order will not be processed.

4.3 Shipping

We offer two shipping options:

  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

Please note that shipping times are estimates and may vary depending on your location and other factors beyond our control.

5. Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.

5.1 Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving your order.

5.2 Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products (if applicable).
  • Products marked as “final sale” or “non-returnable” at the time of purchase.

5.3 How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and reason for return/exchange. Use the template provided in our Returns & Exchanges section.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship Your Item: Package the item securely and include the RMA number on the package. Ship it to the address provided in the instructions.
  4. Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.

5.4 Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase. Please allow the following timeframes for your refund to be processed:

  • Credit/Debit Cards: 5-7 business days after processing.
  • PayPal: 3-5 business days after processing.

6. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Sports Shoe Shop or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Sports Shoe Shop shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products. Our total liability to you for any claim arising out of or related to your use of our website or products shall not exceed the amount you paid for the product in question.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or related to these terms or your use of our website shall be resolved exclusively in the courts of the United States.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Address: 7822 West Peppertree Lane, Glendale, US 85303