Shipping Information
At Sports Shoe Shop, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unworn and in its original condition.
- In the original packaging with all tags attached.
- Returned within 15 days of receiving your order.
Non-Returnable Items
Based on our website menu and product categories, the following items are non-returnable:
- Customized or personalized products (if applicable).
- Products marked as “final sale” or “non-returnable” at the time of purchase.
How to Initiate a Return or Exchange
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship Your Item: Package the item securely and include the RMA number on the package. Ship it to the address provided in the instructions.
- Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.
Refund Timeline and Method
Refunds will be issued to the original payment method used during purchase. Please allow the following timeframes for your refund to be processed:
- Credit/Debit Cards: 5-7 business days after processing.
- PayPal: 3-5 business days after processing.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Sports Shoe Shop Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide the next steps to proceed with the return/exchange.
Thank you,
[Your Full Name]
Contact Us
If you have any questions about our returns and exchanges policy, feel free to reach out to us:
- Email: [email protected]
- Address: 7822 West Peppertree Lane, Glendale, US 85303