Product Questions
1. What types of running shoes do you offer?
We offer a wide range of running shoes including road running shoes, trail running shoes, and shoes from brands like Altra, Hoka One One, and On Running. Our collection caters to both men and women.
2. Are your shoes suitable for all types of runners?
Yes, our shoes are designed to meet the needs of various runners, from beginners to seasoned athletes. We have options for different terrains and running styles.
Shipping and Delivery
1. What are my shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your delivery.
3. Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia. We aim to serve runners from all corners of the world.
Returns and Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange your shoes. Please ensure the shoes are in their original condition and packaging.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details and reason for return.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Customer Support
1. How can I contact customer service?
You can reach our customer service team at [email protected] for any inquiries or assistance with your order.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (GMT).